Delivery Terms
Below you will find the average delivery time for all our packages: Once an order is placed, we need 1–3 business days to process it. During the week this takes one business day, but if you order on a Friday evening or during the weekend, it may take a bit longer. Once your order is processed, it will be shipped and delivery takes an average of 8–12 business days.
We strive to make the ordering and delivery process as simple as possible for our customers. If you can't do anything, don't contact the support service. Below we explain how your order will be processed and delivered.
Ordering
The ordering process on the Olivia Praha website is very simple. There is no need to verify the original product and obtain a product suitable for purchase. You do this by clicking on the black "Add to Cart" button.
If the control is managed, you will see the desired variant. To do this, click on "Proceed to Checkout". On the information page you will need to enter the correct address details. Make sure all information is correct. To do this, simply click on "Continue to Shipping".
In the "Shipping" section, you can check the shipping address. At the same time, it is stated that each shipment is sent completely free of charge. As an expression of gratitude to our customers, we always cover the costs of shipping and delivery.
Now you can click on the "Proceed to Payment" button.
Payment Methods
On the platform you can see various payment options. On the hellostella.com website you can use a secure SSL card, for example by name, so you can use your credit card without problems.
- Klarna (deferred payment)
- Credit card (AMEX, Mastercard, Maestro, Visa)
- Payment via Paypal
- EPS
- Instant payment (Sofort)
To select a payment method, click on the "Complete Order" button and use the main payment system. Place it in a nearby position to confirm your order.
If this is not possible, if you have any problems with your order, you can contact us at any time.
Shipping Costs
We cover all shipping costs. The cheapest product is 100% reliable. No minimum order quantity is required.
Shipping Your Order
Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That's why we ensure that your order is processed and shipped as quickly as possible.
In order to charge fair prices for our products, we have decided to collect shipments in large quantities and send them all at once, once we reach our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world.
Notice: Like many other online stores, we now have very high demand and there may be delays due to the coronavirus crisis. Please take this into account when placing your order. We will do everything we can to ship your order as quickly as possible.
If you are interested in your goal via email, contact us by email. Our customer support team will be happy to advise you with a suitable solution.